Privacy Policy

Last updated: 13 July 2026 · Effective immediately

1. Who we are

Found ("Found", "we", "us", "our") is a matchmaking service operated by Found Matchmaking, based in Sydney, New South Wales, Australia. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our mobile application, website, and related services (collectively, the "Service").

By downloading, accessing, or using Found, you consent to this Privacy Policy in full. If you do not agree, do not use the Service.

2. Information we collect

2.1 Information you give us

• Account data: name, date of birth, gender, email, phone number, password (hashed).
• Profile data: photos, voice notes, bio, preferences, answers to matchmaking questions, personality prompts.
• Verification data: selfie video for identity verification (processed and then deleted after verification, unless retention is required by law).
• Payment data: handled exclusively by Apple App Store and RevenueCat. We never see, store, or process your credit card number.
• Communications: messages sent through the app, support tickets, feedback.

2.2 Information we collect automatically

• Location: precise (with permission) or approximate, to find nearby matches.
• Device info: device model, OS version, language, app version, crash logs.
• Usage data: features used, session length, interactions with matches, check-in responses.
• Identifiers: device identifiers for analytics and fraud prevention. With your permission (via Apple's App Tracking Transparency prompt), we also use your device's advertising identifier (IDFA) to measure how well our advertising performs. You can decline, or change this anytime in iPhone Settings → Privacy & Security → Tracking.

2.3 Information from third parties

• Apple Sign-In, Google, or Facebook (if you log in through them).
• Moderation partners flagging abuse, fraud, or illegal activity.

3. How we use your information

• To create and manage your account.
• To generate AI-powered matches based on personality and compatibility.
• To surface people physically near you who have opted into location matching.
• To run safety checks, detect bots, and prevent fraud or abuse.
• To operate the AI Coach and provide feedback or emotional support messages.
• To process subscription payments via Apple and RevenueCat.
• To respond to support requests and send service-related emails.
• To comply with law, court orders, and to protect the safety of users.

4. Who we share information with

We do not sell your personal data. Ever. We share only with:

• Service providers who help us run the app (cloud hosting, analytics, crash reporting, push notifications, payments). They are bound by strict contracts.
• Advertising & measurement partners — we use Meta (Facebook) tools to understand how well our ads perform and to reach new people. With your consent, limited event data (such as app installs or sign-ups) and your advertising identifier may be shared for this purpose only. We never share your messages, photos, or contact details for advertising.
• Law enforcement if legally required, or to prevent imminent harm.
• Other users — only the parts of your profile you choose to display.
• Acquirers if Found is ever acquired or merged (you'll be notified).

5. How we store and protect your data

We use industry-standard encryption in transit (TLS) and at rest. Passwords are hashed. Payment data never touches our servers. Servers are hosted in secure facilities. However, no system is 100% secure, and you use the Service at your own risk.

6. Your rights

Depending on your country, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your account and associated data.
• Object to or restrict certain processing.
• Withdraw consent at any time.
• Lodge a complaint with your local privacy regulator (in Australia: the OAIC).

To exercise any of these rights, email hello@foundmatchmaker.com. We respond within 30 days.

7. Account deletion

You can delete your account at any time from Settings → Delete Account. Upon deletion, we remove your profile, photos, and messages within 30 days, except where retention is required by law (e.g., fraud, safety, tax records).

8. Children

Found is strictly for users 18 and over. We do not knowingly collect data from anyone under 18. If we discover a minor has created an account, we will delete it immediately. If you believe a minor is using the Service, email hello@foundmatchmaker.com.

9. International users

Found is operated from Australia. If you use the Service from outside Australia, your data will be transferred to and processed in Australia and other countries where our service providers operate. By using Found, you consent to this transfer.

10. AI features disclosure

Found uses artificial intelligence to suggest matches, generate coach messages, analyse compatibility, and generate optional reflections you request. AI is not perfect. Suggestions are not guarantees of compatibility, safety, or outcome. Depending on the feature and your choice, AI may process profile information, preferences, submitted messages, ratings, or reflection notes. Found does not intentionally store or log raw AI requests on its proxy server. Our AI provider, Anthropic, may retain API inputs and outputs for up to 30 days under its standard policy unless a different retention agreement applies. Generated results may be stored in your profile or only on your device.

11. Changes to this policy

We may update this Privacy Policy. Material changes will be announced in-app or by email. Continued use of the Service after changes means you accept the new policy.

12. Contact

Questions, requests, or complaints:
hello@foundmatchmaker.com
Found Matchmaking, Sydney NSW, Australia